Return Policy

(effective as of June 7, 2023)

1. INTRODUCTORY PROVISIONS

1.1 Entrepreneur Kamil Závodný, with registered office at Vídeňská 1025/20, Brno - Štýřice, 639 00, ID No.: 66168279,

VAT ID: CZ7507275479 (hereinafter referred to as the "Seller") hereby provides these Complaints Procedure Rules in accordance with Section 1811(2)(f) and Section 1820(1)(m) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), and Section 13 of Act No. 634/1992 Coll. on Consumer Protection (hereinafter referred to as the "Consumer Protection Act"), duly informs the buyer, who is a consumer (hereinafter referred to as the "customer" or "buyer"), about the scope, conditions, and manner of exercising rights arising fromliability for defects, including warranty defects (hereinafter referred to as "complaints"), including information on where the complaint can be filed. The rights arising from the seller's liability for defects in goods in relation to a buyer who is not a consumer are governed exclusively by the currently valid general terms and conditions and the Civil Code, and the provisions contained in these complaint rules shall not apply in such a case, unless otherwise stated in the seller's terms and conditions.

1.2 These Complaints Procedure Rules are issued in accordance with the Civil Code, the Consumer Protection Act, and other generally binding legal regulations of the Czech Republic.

1.3 These Complaints Procedure Rules are displayed in a visible place accessible to customers in each of the seller's establishments and are also published on the seller's website. By concluding a purchase contract via the seller's e-shop (www.medicalseeds.cz), these Complaints Procedure Rules become part of the contractual documentation between the customer and the seller. In the event of a complaint, in the event of a conflict between the provisions of the seller's general terms and conditions and the provisions of these complaint rules, the provisions of the complaint rules shall take precedence.

2. SCOPE OF THE SELLER'S LIABILITY FOR DEFECTS, QUALITY GUARANTEE

2.1. The seller is liable to the buyer for ensuring that the goods are free of defects upon delivery.

2.1.1 In particular, the seller is liable to the buyer that the goods:

a) correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility,

b) interoperability, and other agreed characteristics,

c) are suitable for the purpose for which the buyer requires them and to which the seller has agreed, and

d) are delivered with the agreed accessories and instructions for use, including assembly or installation instructions.

2.1.2 The seller is liable to the buyer that, in addition to the agreed characteristics of the goods:

a) the goods are fit for the purpose for which goods of this type are normally used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the industry concerned, if there are no technical standards,

b) the goods correspond in quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, to the usual characteristics of goods of the same type that the buyer can reasonably expect, also with regard to public statements made by the seller or another person in the same contractual chain, in particular through advertising or labeling,

c) the goods are delivered with accessories, including packaging, assembly instructions, and other instructions for use that the buyer can reasonably expect,

d) the goods correspond in quality or design to a sample or model that the seller provided to the buyer before the conclusion of the contract.

The above provisions shall not apply if the seller specifically notified the buyer before the conclusion of the contract that certain characteristics of the goods differ and the buyer expressly agreed to this when concluding the contract. The seller is also not bound by the public statement under letter b) above if they prove that they were not aware of it or that at the time of concluding the contract it was modified in at least a comparable manner to how it was made, or that it could not have influenced the decision to purchase.

2.1.3 The seller is also liable to the buyer for defects caused by incorrect assembly or installation, which was carried out by the seller or under its responsibility in accordance with the contract. This also applies if the assembly or installation was carried out by the buyer and the defect arose as a result of a deficiency in the instructions provided by the seller.

2.2. Wear and tear caused by normal use of the goods is not considered a defect; in the case of used goods, wear and tear corresponding to the extent of their previous use is not considered a defect (Section 2167(2) of the Civil Code). The buyer is not entitled to rights arising from defects if they caused the defect themselves (Section 2167(1) of the Civil Code).

2.3. The buyer is entitled to exercise their rights arising from a defect that occurs in the goods within two years of receipt and, in the case of used goods, within twelve months of receipt of the goods by the buyer (Section 2165(1) and Section 2168 of the Civil Code); if the buyer has justifiably notified the seller of a defect, this period shall not run for the time during which the buyer cannot use the item. If a defect in the goods becomes apparent within one year of receipt, the goods are deemed to have been defective at the time of receipt, unless the nature of the goods or the defect precludes this; this period does not run for the time during which the buyer cannot use the item, if the defect was reported justifiably.

2.4. Quality guarantee (Section 2113 et seq. of the Civil Code).

The seller may, by means of a declaration, provide a quality guarantee for the goods exceeding the scope of the seller's liability for defects under the law, whereby the conditions and scope of this guarantee shall be specified in this declaration and the buyer shall be issued with a quality guarantee certificate (warranty card) under the conditions and with the requirements pursuant to Section 2174a of the Civil Code. A quality guarantee shall also arise from a statement made inadvertisement available at the latest at the time of conclusion of the purchase contract, and in the event of a discrepancy between the content of the statements, the content of the statement in the advertisement shall take precedence if it is more favorable to the buyer, unless it was subsequently modified before the conclusion of the contract in the same or a comparable manner as the advertisement was made.

2.5. If a quality guarantee is provided, the warranty period shall commence upon delivery of the goods to the buyer; if the goods were shipped in accordance with the contract, the warranty period shall commence upon arrival of the goods at their destination. If the purchased goods are to be put into operation by someone other than the seller, the warranty period shall run from the date of putting the goods into operation, provided that the buyer ordered the putting into operation no later than three weeks after taking delivery of the goods and provided the necessary cooperation for the performance of the service in a proper and timely manner (Section 2115 of the Civil Code).

2.6. If the buyer has justifiably reported a defect, the period for exercising the right of liability for defects or warranty shall not run from the time the complaint is filed until the time the buyer is obliged to take delivery of the goods after the complaint has been settled (or has already taken delivery), the period for reporting defects or the warranty period, if a warranty was provided, shall not run (Section 1922(2) and Section 2165(4) of the Civil Code). In the event of a complaint being settled by replacing the goods or their components, no new period for exercising liability for defects or warranty shall run from the delivery of the new goods or their components.

2.7. If, when purchasing goods, the seller offers the buyer additional goods free of charge as a gift, it is up to the buyer to decide whether to accept the offered gift. However, the gift is not the subject of the purchase, so the seller is not liable for any defects. If the gift has defects that the seller did not point out to the buyer, the buyer is entitled to return the gift.

3. EXERCISING RIGHTS OF LIABILITY FOR DEFECTS (COMPLAINTS)

3.1. A defect in the goods can be reported (a complaint can be made) at any of the seller's establishments, i.e., at any of the seller's stores or at the seller's registered office (Section 19(1) of the Consumer Protection Act), either in person or in writing. The buyer may also report a defect in goods by email to info@medicalseeds.cz or by telephone on the customer service line +420 736 294 694. If another person (hereinafter referred to as the "warranty service") is designated to perform the repair, who is located at the seller's premises or at a location closer to the buyer, the buyer shall report the defect to this warranty service (Section 2172 of the Civil Code). The buyer can find the addresses and telephone numbers of warranty services in the warranty certificate. Unless otherwise stated in these complaint rules, a complaint (complaints) means both the reporting of a defect in the goods on the basis of the seller's liability for defects in the goods and on the basis of the warranty.

3.2. The seller shall take over the goods at its own expense in order to remedy the defect. If this requires the disassembly of an item that was assembled in accordance with the nature and purpose of the item before the defect became apparent, the seller shall disassemble the defective item and assemble the repaired or new item, or reimburse the costs associated with this (Section 2170 of the Civil Code).

3.3. When a complaint is made, the seller or warranty service is obliged to issue the customer with written confirmation of when the customer made the complaint, what the complaint concerns, and how the customer wishes the complaint to be handled (Section 19(2) of the Consumer Protection Act); the confirmation must also include the customer's contact details for the purpose of providing information about the handling of the complaint. This confirmation also includes a copy of the complaint report. If the customer has made a complaint by means of distance communication, the confirmation shall also include a copy of the complaint report.

the purpose of providing information about the handling of the complaint. A copy of the complaint report also serves as this confirmation. If the customer has filed a complaint via remote means of communication, the seller (warranty service) is obliged to deliver the confirmation of the complaint to the customer without undue delay by e-mail, if known.

3.4. The complaint, including the removal of the defect, must be settled and the consumer must be informed of this no later than 30 days from the date of filing the complaint, unless the seller agrees with the consumer on a longer period (Section 19(3) of the Consumer Protection Act). After the expiry of this period, the buyer may withdraw from the contract or demand a reasonable discount. The seller shall notify the customer of the settlement of the complaint by telephone or e-mail, if the customer has provided these contact details to the seller. If it is not possible to deliver the notification of the settlement of the complaint to the customer in this way, the notification shall be sent to the customer in writing to the address provided by the customer in the complaint report.

3.5. The seller or warranty service is obliged to issue the customer with written confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or written confirmation with the reasons for rejecting the complaint (Section 19(5) of the Consumer Protection Act). This written confirmation also includes a copy of the complaint report with the complaint handling section filled in or a letter containing written notification of the complaint handling. As a supplementary notification to the written confirmation, the seller may send the customer a message containing information about the settlement of the complaint to the customer's telephone number or e-mail address, if the customer has provided it to the seller.

3.6. If the customer is obliged to take back the goods subject to complaint from the seller, regardless of the method of complaint handling, the customer is obliged, without undue delay, but no later than 10 days from the date of complaint handling, (i) take delivery of the goods from the seller (at the place where the goods were handed over to the seller, unless the seller agrees to another place of delivery) or (ii) give the seller consent to dispose of the goods at the seller's expense. By giving such consent, the customer is released from the obligation to take delivery of the goods.

3.7. If the customer does not take delivery of the goods in accordance with the provisions of Article 3.6. and does not give consent to their disposal, the seller is in the position of a custodian (Section 2120(1) of the Civil Code) and the legal relationship between the customer and the seller shall be governed mutatis mutandis by the provisions of Act No. 89/2012 Coll., the Civil Code, as amended, on custody agreements (Section 2402 et seq. of the Civil Code). The seller is entitled to charge the customer for the storage of goods in the amount of CZK 50 for each day of storage, even if only partial. After the expiry of the specified period, the seller may also:

(i) sell the goods on behalf of the customer under the conditions set out in Section 2126 of the Civil Code and hand over the proceeds from the sale to the customer; or

(ii) withdraw from the purchase contract for the delivery of goods to the customer and return the purchase price of the goods to the customer.

The proceeds from the sale or the refunded purchase price, reduced by storage fees and any reasonable costs incurred in connection withthe sale of the goods shall be paid by the seller by transfer to the customer's bank account, if known to the seller, or, if the seller does not know the customer's bank account, shall be left in the seller's internal account as a customer receivable marked with the customer's name, and the customer shall be invited to take delivery (or provide a bank account for the release); This receivable shall not bear interest. The seller's claim for damages and the amount thereof shall remain unaffected.

4. GENERAL TERMS AND CONDITIONS FOR COMPLAINTS

When exercising their rights arising from liability for defects (complaints) with the seller, the customer is obliged to:

a) submit proof of purchase or otherwise prove beyond doubt that the goods were purchased at any of the seller's stores or e-shops and when this took place, and immediately deliver the goods subject to complaint to the seller, unless the customer and seller agree otherwise (inspection of the goods by the seller at the buyer's premises, collection of the goods subject to complaint from the buyer by the seller, etc.);

b) in the event of exercising the right to exchange goods or withdraw from the contract, hand over the goods to the seller, including all accessories that were the subject of the purchase. In the event of withdrawal from the contract, the buyer is obliged to return everything they received under the contract, i.e., if a gift or other benefit at a discounted price was provided by the seller with the purchased goods, or a symbolic price, and the customer has withdrawn from the purchase contract, the customer is obliged to return, together with the returned goods, any gifts provided with them, or benefits provided at a preferential or symbolic price (§ 1727 of the Civil Code);

c) provide the necessary cooperation for the completion of the complaint report by the seller's authorized employee.

5. CLAIMS FOR DEFECTS

5.1. If the goods have a defect, the buyer has the right to have it removed (Section 2169(1) of the Civil Code).

5.2. The buyer may, at their discretion, request that the defect be remedied by repair or replacement of the goods (delivery of new goods without defects), unless the chosen method of remedying the defect is impossible or disproportionately costly compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value that the goods would have without the defect, and whether the defect can be remedied by the other method without significant difficulties for the buyer (Section 2169(1) of the Civil Code). The seller may refuse to remove the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value that the item would have without the defect (Section 2169(2) of the Civil Code).

5.3. The buyer may demand a reasonable discount or withdraw from the contract (Section 2171(1) of the Civil Code) if

a) the seller has refused to remedy the defect, or

b) it is clear from the seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the buyer, or

c) the defect constitutes a material breach of contract.

5.4. The buyer may not withdraw from the contract if the defect in the goods is insignificant. A defect is not considered insignificant (Section 2171(3) of the Civil Code).

5.5. A reasonable discount shall be determined as the difference between the value of the goods without the defect and the defective goods received by the buyer (Section 2171(2) of the Civil Code).

5.6. The buyer also has the right to withdraw from the contract or to a reasonable discount if the defect occurs repeatedly (Section 2171(1)(b) of the Civil Code). A defect is considered to be recurring only if the same defect, which has already been repaired at least twice, reappears. This is not the case if a defect other than the one previously claimed appears on the goods after the previous repair.

5.7. If the seller does not settle the complaint within 30 days, the buyer has the right to a reasonable discount or the right to withdraw from the purchase contract (Section 19(4) of the Consumer Protection Act, Section 2171(1)(a) of the Civil Code).

5.8. If the buyer withdraws from the contract, the seller shall return the purchase price to the buyer without undue delay after

receiving the item or after the buyer proves that the item has been sent (Section 2171(4) of the Civil Code).

5.9. In the event of a justified complaint, the buyer has the right to demand reimbursement from the seller for the costs reasonably incurred in making the complaint. The buyer must assert their claim for reimbursement of such costs without undue delay, but no later than one month after the expiry of the period in which the defect must be reported.

6. POST-WARRANTY REPAIRS (AFTER-SALES SERVICE)

The seller is entitled to arrange post-warranty repairs for customers through agreed partners, within the deadlines, in the manner, and at the prices determined for the customer by the seller's partner. The seller shall inform the customer without undue delay after receiving this information from the partner.

7. OUT-OF-COURT DISPUTE RESOLUTION

If the customer is not satisfied with the way in which the seller has handled their complaint or believes that

that the seller has violated their rights, and the dispute has not been settled by agreement directly between the customer and the seller, the customer has the right to file a proposal for the initiation of out-of-court settlement of a consumer dispute. The Czech Trade Inspection Authority, with its registered office at Štěpánská 44, 110 00 Prague 1, ID No.: 000 20 869, website: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from purchase contracts. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes). The seller is authorized to sell goods on the basis of a trade license. Trade licensing inspections are carried out by the relevant trade licensing office within its jurisdiction. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within a defined scope.

8. EFFECTIVENESS OF THE COMPLAINTS PROCEDURE AND FINAL PROVISIONS

8.1 The Seller reserves the right to amend these Complaints Procedure Rules, which shall take effect no earlier than on the date of publication of the updated version of the Complaints Procedure Rules.

8.2 These Complaints Procedure Rules are valid and effective from June 7, 2023, and fully replace the previous Complaints Procedure Rules. The version of the Complaints Procedure Rules valid and effective on the date of conclusion of the purchase contract is decisive for complaints about goods.

8.3 By confirming each order of goods from the seller's online store, the buyer confirms that they have read and agree to these Complaints Procedure Rules of the entrepreneur Kamil Závodný.